Magical Story Chest logo idea

Tel: 07720 310 455

Email: Babette@magicalstoryelves.co.uk

The Magical Story Elves – GDPR Privacy Policy

Introduction

At The Magical Story Elves, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

By using our services or visiting our website, you agree to the collection and use of information as described in this policy.

1. Data We Collect

We may collect and process the following categories of personal data:

  • Personal Information: Name, contact details (email, phone number, address).
  • Booking Information: Details related to your event, such as date, venue, and specific entertainment requests.
  • Payment Information: Transaction details but no card details are stored by us; payments are processed via third-party providers.
  • Communication Data: Emails, messages, or feedback provided to us.
  • Marketing Preferences: Subscription details for newsletters or promotional materials (with consent).

 

2. How We Use Your Data

We use personal data to:

  • Process and manage bookings.
  • Communicate important event details and confirmations.
  • Respond to inquiries and customer support requests.
  • Improve our services and customer experience.
  • Send promotional content (only if consent is given).
  • Comply with legal and regulatory obligations.

 

3. Legal Basis for Processing Data

We process personal data under the following lawful bases:

  • Contractual Necessity: To fulfill our service commitments.
  • Legitimate Interest: For business operations, fraud prevention, and customer support.
  • Legal Obligation: To comply with regulatory or tax obligations.
  • Consent: For marketing and promotional communications.

 

4. How We Store & Protect Your Data

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. Data is stored securely, and access is restricted to authorized personnel only.

We retain personal data only for as long as necessary to fulfill its purpose or comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

 

5. Sharing Your Data

We do not sell or rent personal data. However, we may share data with:

  • Service Providers: Third-party payment processors, IT support, and marketing platforms.
  • Legal Authorities: If required by law or to protect rights, safety, or prevent fraud.

All third parties processing personal data on our behalf comply with GDPR requirements.

 

6. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of personal data we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure: Request deletion of personal data, subject to legal requirements.
  • Right to Restrict Processing: Request limitations on data processing.
  • Right to Data Portability: Request a transfer of your data in a structured format.
  • Right to Object: Opt-out of direct marketing and certain processing activities.

To exercise these rights, please contact us using the details provided below.

 

7. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience. These are small files stored on your device that help us analyze site usage and improve services. You can manage cookie preferences through your browser settings.

 

8. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact us:

📧 Email: Babette@magicalstoryelves.co.uk
📍 Address: 26 The Cornfields, Hemel Hempstead, Hp11UA
📞 Phone: 07720 310455


9. Updates to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated via our website or direct contact where applicable.

Last updated: 30.01.25

 
 
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.